Brauchen Sie Hilfe? Kein Problem! Wir helfen Ihnen gerne bei Fragen zum Spielen im BetNero-Seite! Hier finden Sie die Antworten auf die am häufigsten gestellten Fragen von Spielern. Falls die folgenden Antworten Ihre Fragen nicht beantworten und Sie der Meinung sind, dass Sie zusätzliche Unterstützung benötigen, wenden Sie sich bitte an unseren Online-Chat-Support rund um die Uhr.


Why should I register?

Personal Registration in BetNero Casino is a must in order to start the gaming for real money. After registration, we will send all the important information and messages about special promotions and new games to your specified email address (with your authorization). Register now!


Is the registration free?

Yes, the registration is totally free. You can play in our casino for fun in demo mode (without any deposits and real money winnings) or play for real money.


Can I play for free in your casino?

Of course. For introduction purposes you can play any game for free. Simply press the “Demo” on the icon of the game.


How to register an account?

In order to register simply feel out the registration form on the home page, accept “Terms & Conditions” and “Privacy Policy”, then click on the button Create.


How can I change my first name/last name, address, email, phone number?

To change your first name/last name, address, email, phone number please contact our support. To make changes in your profile, we need to confirm your identity.


How can I change my password?

You can change your password at any time. Login to your personal account in BetNero Casino, go to Your Profile and choose Change Password. Then enter your old password, new password and confirm a new password.


Can I change my username?

No, you cannot change your username in BetNero Casino as we can identify your personal account by your username among all other our players.


Forgot your password/username?

Simply use “Forgot Password” option in the login page. Enter your email, after this, you will receive an email with the link to recover the password. Once you receive this email, you need to follow the link inside and a new window will open where you need to enter your new password and confirm it.


Why my account is blocked?

Your account can be blocked for few reasons. Most probably you tried to login with wrong credentials, you made 10 unsuccessful login attempts or even requested to temporary block your account by using the “Self Excluding” option. To identify your account we will need some of your documents as a confirmation. Please contact our support and we will help you to unblock your account.


Why I’m not receiving emails from BetNero Casino?

There can be few reasons for that:

  • During the registration of your account you refused to receive any emails from us;
  • Check your junk/spam folder and mark our emails as not spam. After these actions, all emails from our Casino will appear in the main inbox folder of your email and you will not miss any promotions and news from us.


How can I change the currency of my account?

In order to change the currency of your account, please contact our support in chat, email or phone and we will gladly assist you with this.