Looking for help? No problem! We are always happy to help you with any questions about the gaming in BetNero! Here are the answers to the most frequently asked questions from players. In case the information below does not provide you with the information of your interest and you feel that you need additional assistance please contact our 24/7 online chat support service.
What deposit methods do you offer?
In order to check all deposit methods available in your country, please log in to your account, go to the “Deposit” tab which is located at the top of the page, and there you will see all the deposit methods that are available for you.
How can I make a deposit?
You can make a deposit in BetNero Casino at any time. Login in to your account and press on the button “Deposit”. You will see the list of different deposit methods and minimum/maximum deposit amounts. Choose one of the deposit methods and finish the deposit. Currently, we are offering such deposit methods as VISA/MasterCard, Maestro, Skrill, Neteller.
What is the minimum/maximum deposit amount?
In BetNero Casino the minimum deposit amount is 10 EUR / 10 USD / 10 CAD / 10 BRL / 10 INR / 10 NZD / 100 NOK.
How can I make a deposit with such bank cards as Visa/MasterCard/Maestro?
To make a deposit with VISA/MasterCard/Maestro, you need to register your card first. In order to do this, you need to click on the button “To add a new card”. In a new window you need to choose the card type, card number, first and last name (these fields need to be field out in Latin), the expiry date of the card and then click on the button Register. After you registered your card in the system, it becomes available in the Credit Card deposit method. All you need to do now is simply to choose the card from the list, enter the CVV code of the card and press on the button “Deposit”.
How can I deposit with Wire Transfer?
To use a Wire Transfer deposit method, please pay attention to our banking details. Go to “Deposit” page, open the deposit method “Wire Transfer” and there you can check our banking details. Strictly follow the instructions in this menu and don’t forget to specify the reference number (highlighted in red), as by using this reference number will identify to what account we should direct the deposit. In case you forgot to mention the reference number of this transaction, please contact our support and we will assist you. In some countries, it is available to make an immediate Internet Bank Wire Transfer. If this option is available in your country, you will see it in the list of available deposit methods.
What withdrawal methods do you offer?
In order to check all withdrawal methods available in your country, please log in to your account, go to the “Deposit” tab which is located at the top of the page, Withdrawal page and there you will see all the withdrawal methods which are available for you.
How can I make a withdrawal?
To make a withdrawal in BetNero Casino login to your account, go to “Profile” and choose a tab “Withdrawal”. There you will see the list of different payment systems, which you can use for the withdrawal. Currently, we offer such withdrawal methods as VISA, Skrill, Neteller and Wire Transfer.
What is a verification process?
The verification process is a onetime security procedure that our players need to finish in order to identify players as owners of deposits that they make. Our casino totally guarantees the full confidentiality of the provided information from our players.
What documents do I need for the verification procedure?
Here is the list of documents needed to pass the verification process:
Colored copy of your identity document (passport, driver license, ID);
Colored copy of the card that you used to deposit in BetNero Casino from both sides with full name on it (for your security you can hide all the card number except of the first 6 digits and the last 4 digits of the card, also you can hide the CSC/CVV code on the back of the card);
The cleared copy of one utility bill with your full name and full address on it mentioned during the registration in BetNero Casino (it can be the utility bill for the electricity, gas, water, Internet, telephone – must not be older than 3 months and include the name of the company and its logo; all the information in this document needs to be printed including the date).
Usually it takes our finance department up to 3 business days to check and approve your documents.
What documents do I need for electronic wallets verification procedure?
To pass the verification process of electronic wallets you need to send us a screen shot of your profile page (Skrill/Neteller) where it is shown your full name, the number of your wallet and email if possible.
How can I make a quality copy of the document?
You can send us a digital copy or a quality picture of the document. All files should be in color. We do accept the following document formats such as: JPG, JPEG, PNG, BMP, TIFF, DOC, DOCX and PDF.
How and where should I send the documents?
You will need to send us an email with documents attached to [email protected]. The size of the attachment should not be bigger than 10 MBs. The verification process can take up to 3 business days. In case you didn’t receive the notification email with the result of the verification process, please contact our support and we will assist you.
How fast can I receive the withdrawal?
Usually, it takes up to 2 business days to receive the withdrawal under the condition that a player has successfully passed the verification process and depending on what withdrawal method did the player chose.
What is the minimum/maximum withdrawal amount?
The minimum withdrawal amount is 20 EUR / 20 USD / 20 CAD / 20 BRL / 20 INR / 20 NZD / 200 NOK; the maximum withdrawal amount per one transaction is 2000 EUR / 2000 USD / 2000 CAD / 2000 BRL / 2000 INR / 2000 NZD / 20000 NOK.