Looking for help? No problem! We are always happy to help you with any questions about the gaming in BetNero! Here are the answers to the most frequently asked questions from players. In case the information below does not provide you with the information of your interest and you feel that you need additional assistance please contact our 24/7 online chat support service.


Can I play at your casino?

You have to be at least 18 years old to become a player at BetNero Casino. Please pay attention that laws regulating gambling differ depending on the country. It is your responsibility to check the country policy and laws about gambling.


What are the restricted countries?

Restricted countries in BetNero website are: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Antarctica, Antigua and Barbuda, Australia, Azerbaijan, Bahamas, Bangladesh, Belgium, Belize, Bolivia, Bosnia and Herzegovina, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Burundi, Cameroon, Central African Republic, China, Christmas Island, Cocos Islands, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, France, French Guinea, French Polynesia, French Southern Territories, Gambia, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Heard Island and McDonald Islands, Hong Kong, Hungary, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Ivory Coast, Kazakhstan, Kosovo, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Macao, Macedonia, Martinique, Mayotte, Moldova, Montenegro, Morocco, Myanmar, New Caledonia, Niger, Nigeria, Norfolk Island, North Korea, Northern Mariana Islands, Pakistan, Palau, Palestinian Territory, Panama, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Reunion, Romania, Rwanda, Saint Martin, Saint Pierre and Miquelon, Saudi Arabia, Senegal, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Sweden, Syria, Taiwan, Tajikistan, Tanzania, Tunisia, Turkey, Turkmenistan, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Vatican, Venezuela, Wallis and Futuna, Western Sahara, Yemen and Zimbabwe.


Can I have more than 2 accounts in your casino?

No. You can have only one account in BetNero Casino. After the registration of your personal account all your personal information is saved in our casino database, so that’s why the registration of another account is forbidden. In case of registration of a new account with false information we have the right to close your additional account. Two (or more) people living under the same physical address have the right to have separate accounts, in this case, we will need some additional documents of yours.


How safe and confidential is it to play at BetNero Casino?

All your personal information is saved in secret. We never pass the personal information of our players to third parties. All the personal information which is saved in BetNero Casino needed only to identify a player in the casino and for sending withdrawals. The casino news and advertisement can be sent only with a player’s authorization. We do realize that online safety is a top priority for our players. Each page of our payment systems is secured by 256-bits coding, which means that the confidential information is totally secure and nobody can steal or use it.


Can somebody get access to my personal information?

Confidentiality is the top priority in our casino. The personal information of the player is stored only in the casino data base and is not disclosed to other parties.


How do you check your games?

To be sure that our games are secure and random, the independent specialists’ team has spent a lot of time for detailed testing of the game software. Our casino is constantly and thoroughly being checked by certified specialists. We do believe that this constant checking process and control will let our players feel safe and secure playing in BetNero Casino.