Looking for help? No problem! We are always happy to help you with any questions about the gaming in BetNero! Here are the answers to the most frequently asked questions from players. In case the information below does not provide you with the information of your interest and you feel that you need additional assistance please contact our 24/7 online chat support service.
What is a bonus?
Bonus is a free money which can be provided to our players in different forms, conditions and restrictions. Usually bonuses have wagering/playthrough, and in some cases they can have a max cashout.
What kind of bonuses do you offer?
In BetNero Сasino we have match bonuses (bonus on deposit), free chips, bonus “Refer a friend” and comp points.
What is wagering/playthrough?
Wagering/playthrough is a total amount of bets that player need to finish in order to convert the bonus money into real money and withdraw it. Wagering/playthrough is specified in the bonus restrictions (you can find this info in the tab “Active bonuses”). For example, in case you took a bonus of €200 with wagering x25 times, it means that you will need to make bets of x25 times of the bonus amount, €200 х 25 = €5000. It doesn’t mean that you need to lose this amount, you simply need to place bets on €5000. All placed bets, no matter winning or losing ones, will be deducted from your wagering amount. Please note that different games or game types contribute differently towards the wagering requirements. Before you start to play with a bonus we advise you to check its Terms and Conditions.
I didn’t receive the bonus after registration. What should I do?
It seems like you have registered your account not through the advertisement link which was offering a free bonus. Please contact our support and we will try to add this bonus manually. We also offer a huge variety of other bonuses – go to “My profile” and enter the tab “Bonuses”.
What is a match bonus (bonus on deposit)?
A match bonus is a bonus which applies to a deposit. The amount of the bonus depends on the amount of the deposit and on the percent of the match bonus itself. For example, you made a deposit of €100 and got a bonus of 300%, €100+300%=€400, where €400 is your playable balance. Wagering that needs to be finished will be specified in Terms and Conditions of this bonus. For example, in case you have a playable balance of €400 with wagering x25 times, so it means that you need to finish the wagering x25 times of the playable balance, €400 x 25 (wagering) = €10000. It doesn’t mean that you need to lose this amount, you simply need to place bets on €10000. All placed bets, no matter winning or losing ones, will be deducted from your wagering amount. Please note that different games or game types contribute differently towards the wagering requirements. Before you start to play with a bonus we advise you to check its Terms and Conditions.
What is a free chip?
Free chip is an appreciation for playing in our casino and making deposits awarded as a free money in terms of a bonus. Free chip has a wagering and a max cashout (x5 times of the amount of a free chip) restrictions. Player can withdraw winnings from a free chip after he finishes the wagering but not more than a max cashout of the free chip amount. For example, you got a free chip of €50 with a wagering of x40 times, €50×40=€2000 – this is the total amount of wagering that you need to finish; €50×5=€250 – this is a max cashout amount that can you withdraw after you finish the wagering of this bonus. In case you have a bigger balance than €250, in this case all other winnings will be cleared from your balance after you request the withdrawal.
What is “Refer a friend” bonus?
You can get a free bonus for each brought friend to BetNero Сasino. Take part in this great promotion and invite your friends by reference emails. After the first deposit of your referred friend in our casino, you will be granted with a free bonus. In case you have some additional questions, we are always happy to help you in chat, by email or phone.
What are comp points?
Comps points are the additional points that you are receiving for each bet made in BetNero Сasino no matter what game you play and the result of these bets. Once you collect a certain amount of comp points (the minimum amount to convert is 100), you can convert them immediately in your account into real money. Moreover, the higher your VIP level in BetNero Сasino, the profitable exchange rate you have.